When you’re selling on 4Bike, you might sometimes need to get in touch with a buyer. Depending on whether they’ve already purchased an item from you, or have just bid on one of your listings, you’ll be able to contact them in slightly different ways.
How to contact someone who bought an item from you
Once someone’s bought an item from you, you can contact them directly. Select the button below and we’ll walk you through the steps.
You can also contact the buyer using their Buyer Alias Email Address which you can find in the View order details page.
How to contact a bidder who hasn’t yet won your auction
If you need to get in touch with a bidder while an auction’s still under way, we won’t be able to give you their contact details, but you can send them a message.
How to share your phone number with buyers
You can also make your phone number available to buyers so they can contact you by phone before and/or after they’ve bought from you. You’ll need to opt in before you can share your number though. Here’s how:
When you’re opted in, buyers can find your phone number in 3 places on 4Bike:
One of our top priorities is protecting our members so we don’t allow contact information to be used to complete sales off our site. When this happens, it poses a risk of fraud and buyers and sellers aren’t covered by our protection programs if something goes wrong. If a buyer asks you to complete a transaction outside of 4Bike, please contact us to let us know.
Read our policies on False or missing contact information and Offers to buy and sell outside of 4Bike for more information.
How to contact a buyer through Email
For privacy reasons, 4Bike is no longer displaying personal email addresses. However, you can still contact the buyer through email using their “Buyer Alias Email Address” which you can find in the View order details page.
This email alias, ending in @members.4Bike.com, is unique to your communications with this buyer. You can also give email aliases to shipping carriers, so that they can securely share shipping updates with the buyer.
Messages sent using 4Bike alias addresses go through our secure servers before reaching a members registered email address and their 4Bike Messages. 4Bike email alias addresses support PDF, DOC, TXT, JPG, GIF, JPEG, PNG, BMP, and TIFF attachments up to a maximum size of 10 MB.
For more information see our Member-to-member contact policy.